The workshop "Customer-centric approach in the data ownership: metrics, performance, and transparency" aims to explore the fusion of a customer-centric approach with conscious data management. Throughout the session, we will delve into both aspects, dissecting what this truly means in a digital maturity context. Through real-world examples and data visualization tools, we will showcase the effectiveness of a data-driven approach with the goal of guiding strategic decisions and optimizing performance. We will examine key metrics and analyze successful cases to grasp the value of implementing a customer-centric strategy in data management.