Marcello Valerio

iF returns

Founder & COO

iF has developed a SaaS platform to solve the pressing problem of the high percentage of refunds in eCommerce. We offer merchants a profitable and sustainable approach to returns management, reducing refunds and transforming them into retained clients and new sales. Our platform offers a robust end-to-end post-purchase solution that integrates high-impact and engaging features to create a unique user experience. We manage to reduce 40% of refunds, transform 10% of exchanges into new sales and convince 75% of clients to use sustainable drop-off logistic options to return their products. Having captured +300 merchants in Spain and Portugal, we are now launching the product in Italy and France and expect to continue the roll-out through Europe in 2024